Privacy Policy
Last updated: February 2026
At Keramikspace, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us when you:
- Fill out our contact form (name, email, phone number, message)
- Subscribe to our newsletter (email address)
- Book a course or workshop (personal and payment information)
- Visit our website (technical data via cookies and analytics)
2. How We Use Your Information
We use the collected information to:
- Respond to your inquiries and provide customer support
- Process course bookings and send confirmations
- Send newsletters and updates (only with your consent)
- Improve our website and services
- Comply with legal obligations
3. Data Protection & Security
We implement industry-standard security measures to protect your personal data:
- SSL/TLS encryption for all data transmission
- Secure server infrastructure in the European Union
- Regular security audits and updates
- Limited access to personal data (only authorized personnel)
- reCAPTCHA v3 to protect forms from spam and abuse
4. Cookies & Tracking
Our website uses cookies and similar technologies:
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our site
- reCAPTCHA: Google service to prevent spam (subject to Google's Privacy Policy)
You can control cookies through your browser settings. Blocking essential cookies may affect website functionality.
5. Third-Party Services
We use the following third-party services that may collect data:
- Google reCAPTCHA (spam protection)
- Email service providers (for newsletters and notifications)
- Payment processors (for secure course bookings)
These services have their own privacy policies and data processing terms.
6. Your Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data ('right to be forgotten')
- Object to or restrict data processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
7. Data Retention
We retain your personal data only as long as necessary:
- Contact form submissions: 2 years or until resolved
- Newsletter subscriptions: Until you unsubscribe
- Course bookings: 3 years for accounting and legal purposes
- Analytics data: Anonymized after 14 months
8. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact us:
Keramikspace, Germany